Create a 123 HP connected account

Getting the printer claim code through HP Connected

This is applicable for HP Printers that support web-connected printing services.

What is printer claim code?

Printer claim code is a unique identification number that is used to add your printer to HP Connected Services.

Why should I add my printer to HP Connected Services?

HP Connected Services supports and range of web-connected printing services. This includes HP ePrint Cloud printing, HP Instant Ink delivery services and HP Printer apps subscription print outs.

How to create a HP Connected account?

Follow the  below steps to create a HP Connected account

Do not connect your printer with a  USB cable. This will disable the web-connected printing services.

Step 1: Check the setup requirements

  1. Check if your Country / Region supports HP Connected. For this, go to
  2. From the drop down menu, select your country or region and language. If you cannot find your country / region in the list, then HP – Connected is not supported in your region.
  3. You might have already done with the printer setup from and driver installation from . During this process, the printer prompts you to activate your printer online at Verify if you have already created a HP Connected account.
  4. If you already have an account, check if your printer is listed on the Devices tab.
  5. If your printer has been listed, go to what are the different web-connected printing services.
  6. If your printer is not listed, go to the next step.
  7. Check for an icon, logo or button which represents HP ePrint on the printer control panel
  8. If your printer does not have any of these, try finding the Web Services Menu in Web Services Setup, Network Setup or Wireless Settings.
  9. Ensure that your printer is connected to the internet using wired (Ethernet) or wireless connection.
  10. Make sure the internet is active and working.
  11. If the printer is connected to the internet using a wired connection, check the cable and the lights on the printer’s Ethernet port for checking the status.
  12. If your printer is connected to the internet using a wireless connection, check if the wireless feature is on. Also check if the printer is connected to the same network as your computer.

Step 2 : Turn on Web Services

  1. You can turn on the web services from the printer control panel.
  2. This can also be done using Embedded Web Server.
  3. Turning on the web services allows your printer in secure communication over the internet with HP ePrint and other HP Connected printing services .
  4. Regular firmware updates are required to use web-connected printing services.

Depending on the control panel type, please follow the below steps:


Printers with an LCD Display or touchscreen

  1. On your printer’s control panel, touch or press the HP ePrint icon.
  2. If the printer does no have an ePrint icon, find the web services menu from Web Services Setup, Network Setup, or Wireless Settings
  3. If you are prompted to turn on Web Services or it says to setup HP ePrint, press Turn On, Enable or Setup depending on your printer’s control panel.
  4. Follow the instruction displayed on-screen and continue to the next step.
  5. If you are asked to update the firmware, agree and press OK
  6. You can confirm that Web services is already on if you see a Web Services summary screen or connected status.
  7. Print and preserve an information sheet by pressing Print Info.


Printers with an LCD Display or touchscreen

  1. You need to use Embedded Web Server (EWS) to turn on Web Services for printers that do not have a touch screen.
  2. Ensure that the Printer firmware should be up-to-date.
  3. For this, go to and type your model number, get the appropriate firmware and update the same.
  4. To obtain the IP address of the printer, print a network configuration self test page. We need the IP address to view the EWS Web Page.
  5. Once you get the IP address, open a browser on your computer and type the printer IP address in the address bar and then press Enter.
  6. The EWS page should open now. This confirms that both the printer and computer are on the same network.
  7. Click the Web Services tab in the EWS Web page.
  8. Non availability of the Web Services tab means that your printer does not support HP eprint.
  9. If a setup page displays, press Continue, Turn on or Enable and then follow the instructions on screen.
  10. If you see a Web Services summary page, Web Services is already on.
  11. Print and preserve an information sheet by pressing Print Info.

Step 3 : Getting the Printer Claim Code

  1. Once the Web Services is turned on, important printer setup instructions will be printed.
  2. This information page contains the printer claim code which is required to ad your printer on HP Connected.
  3. If the printer information page does not print, turn the Web Services page off and on again to print  a new information page.
  4. The printer claim code is valid only for 24 hours. If the code expires, repeat these steps to get a new code.
  5. Printer’s claim code will be a in alpha numeric characters. Ex: 89dshd56jkji
  6. If there is an email address printer on the information page such as then the printer’s claim code will be whatever precedes, i.e., 89dshd56jkji

Step 4 : Add your printer on Hp Connected using the claim code

  1. Go to, click Sign In or Signup.
  2. From the My Printers tab, Select Add a Printer.
  3. Type the printer claim code from the info page, select Add and then click ok.
  4. Verify your new Hp Connected email . An email will be sent to the account you used to sign up with. The link sent in the email should be clicked for account verification.